5 Star
Average Delegate Rating
142+
Delegates Trained
100%
Would Recommend to a Colleague
100%
Say It Supports Their Career
The Treatment Coordinator role is one of the most powerful and most underutilised tools in a dental practice. When implemented correctly, a skilled TCO becomes the bridge between your clinical excellence and your patient's decision to invest in their smile.
Our consultancy and training programmes are built specifically for dental teams, combining real-world experience, proven frameworks, and a genuinely compassionate approach to patient communication.
The Impact of a Great Patient Journey
When every touchpoint is intentional and patient-focused, the results speak for themselves.
Increase Treatment Conversions
A skilled Treatment Coordinator dramatically improves case acceptance rates, turning consultations into committed patients.
Exceptional Patient Care
Patients feel heard, informed, and supported throughout their journey, from first enquiry to treatment completion.
Team Confidence and Clarity
Your whole team understands their role in the patient journey, creating a consistent, professional experience every time.
Competitive Advantage
Practices with a dedicated TCO role stand out, offering a premium experience that justifies higher treatment fees.
Every Touchpoint Matters
We help you optimise each stage of the patient experience, from the very first phone call to post-treatment follow-up.
First Enquiry
The moment a patient contacts you sets the tone. We train your team to convert enquiries into booked consultations every time.
New Patient Welcome
From confirmation emails to arrival experience, we help you create a warm, professional first impression.
The Consultation
Your TCO learns to listen deeply, present treatment options with confidence, and handle concerns with empathy.
Case Presentation
We coach your TCO to present treatment plans clearly, discuss investment confidently, and explore finance options.
Follow-Up and Nurture
Most patients do not say yes immediately. We give your TCO the tools to follow up effectively and convert more cases.
Choose the Right Programme
Whether you need ongoing support, TCO-specific training, or a full team day, we have the right option for your practice.
Remote Patient Journey Manager
Continuous expert guidance to keep your patient journey performing at its best.
- Monthly 1:1 strategy session
- Patient journey audit and review
- Conversion rate monitoring
- Scripts and communication templates
- TCO role support and mentoring
- Action plan with monthly priorities
- WhatsApp support between sessions
- Complimentary Repurev subscription (worth £89/month)
- Cancel anytime
TCO Training Programme
Our comprehensive treatment coordinator training programme, everything your TCO needs to excel.
- Full TCO role foundations training
- Consultation and case presentation skills
- Objection handling and follow-up techniques
- Finance conversation confidence
- Patient communication scripts and templates
- New patient journey mapping
- KPI tracking and reporting setup
- 3 months post-programme support
- Ongoing mentoring and check-ins
- Certificate of completion
In-House Team Training
A full-day, in-practice session that transforms your entire team's approach to the patient journey.
- Full-day in-practice training
- Tailored to your practice and team
- Every team member included
- Reception and front-of-house skills
- Clinical team communication
- Patient journey mapping workshop
- Scripts and role-play practice
- Post-session action plan
- 30-day follow-up review call
In-house team training priced on practice size and location. Contact us for a tailored quote.
What Delegates Say
Real feedback from the dental professionals who have completed our programmes.
"Absolutely brilliant. Very discussion led which allows the group to hear different opinions and views. Really helpful examples given and everything is explained in great detail."
Faye Bradley
Dental Nurse, 8 Week TCO Programme
Dental Nurse"This course was excellent. Emma was friendly, knowledgeable and honest when it came to feedback on my assignments. The presentations were clear, concise and well-written."
Emma Jane Ware
Wallasey Village Dental Practice
Dental Nurse"A smoother and better defined patient journey, ultimately increasing patient satisfaction and increasing treatment conversion. We are really looking forward to implementing the changes."
Shilpi Rattan
Bushey Dental Surgery
Principal Dentist"Emma provides valuable information and has some great ideas. I have learned to be more confident with my TC appointments and in communicating with patients."
Tina Pinker
Ridentes, Kidlington
Treatment Coordinator"I am very satisfied with the course. I had so much information about the patient journey and it makes me better, improving my service delivery."
Zita Endriekute
Dental Suite Swansea
Practice Manager"The whole team training day gave everyone clarity on how their role impacts the patient's decision to say yes to treatment. It was transformative for our practice."
Practice Manager
In-House Team Training
Practice Manager"We have gained 20-30 Google reviews in the last month which has helped grow our practice. I have learned different ways to talk to patients that are genuinely in their best interest."
Maryam Kawther
Tyrone House Dental
Dental Nurse"The TCO introduction with Emma was engaging, interactive and insightful. She made sure I understood every module. I feel well informed of what is to come within the course."
Paige Louise Forde
Direct Dental, London
Front of House"This training was a beautiful experience. Our tutor Emma put so much effort, time and love into teaching everything so clearly. I will definitely recommend this course."
Rosca Loredana
Dental Receptionist
Receptionist